Refund policy

Return & Exchange Policy

Return & Exchange Policy – ZIVAH JEWELS

We want you to be happy with your purchase. If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.

Exchange requests must be made within 3 days of delivery.

To be eligible for an exchange:

• The item must be unused and unworn.
• The jewellery must be returned in its original packaging.
• The product must not be damaged, altered, or missing any components.
• Proof of purchase/order details may be required.

Non-returnable items:
Items that have been worn, damaged after delivery, altered, or returned without original packaging may not be eligible for exchange.

For damaged or incorrect orders, please contact our customer support team with clear photos/videos of the received product and packaging.